Know what has been checked.
Live network monitoring is not currently published. This page describes the workspace's reporting scope. It does not confirm that a proxy gateway or destination is available right now.
What this page can tell you
| Area | Current reporting scope | Where to look next |
|---|---|---|
| Public website | Loading this page shows only that this request reached the site | Retry the affected page or use support |
| Account and order | Order-specific information is available after sign-in | Open the relevant order |
| Supplier gateway | No public live gateway monitoring is published here | Check the allocation and report a sanitized issue |
| Usage | The workspace shows a timestamped supplier snapshot | Read the last-sync time alongside the value |
| Incident history | No public incident history is currently maintained | Ask support about an issue affecting your order |
A working website is one part of the workflow
The public site, account sign-in, payment confirmation, allocation setup and supplier gateway are different parts of the service. A page loading successfully does not establish that every part is working. Similarly, a failed destination response does not by itself identify which part caused it.
If a connection is failing
Check that the allocation is real, active and approved, then verify its gateway, protocol and credentials. Record the time and sanitized error. Use the setup guide or 407 troubleshooting for a focused check. For an order-specific issue, open workspace support.
What to expect as reporting develops
Public component monitoring and incident history are not available yet. Any future status view should distinguish verified observations from unknown or stale information and show when an update was made.